What do those Cisco support part numbers mean?

If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect. I finally got around to updating my personal cheat sheet and thought I’d share it, as this seems to be difficult to find on Cisco’s site:

 

SNT SMARTnet Support 8x5xNBD
SNTE SMARTnet Support 8x5x4
SNTP SMARTnet Support 24x7x4
S2P SMARTnet Support 24x7x2
CS Onsite SMARTnet Support 8x5xNBD
C4S Onsite SMARTnet Support 8x5x4
C4P Onsite SMARTnet Support 24x7x4
C2P Onsite SMARTnet Support 24x7x2
SAU Software app support + upgrade
SAS Software app support
SUSW IPS Signatures and Software
SU1 IPS Service 8x5xNBD
SU2 IPS Service 8x5x4
SU3 IPS Service 24x7x4
SU4 IPS Service 24x7x2
SUO1 IPS Onsite 8x5xNBD
SUO2 IPS Onsite 8x5x4
SUO3 IPS Onsite 24x7x4
SUO4 IPS Onsite 24x7x2

FIN

13 thoughts on “What do those Cisco support part numbers mean?

  1. Levels
    of Service~

    Cisco
    hardware can be covered from 8x5xNBD to 24x7x2 with either parts only or
    onsite service. Software can be
    supported with minor release upgrades to major release upgrades.

    SNT-
    SMARTnet Standard (8x5xNBD) – Next-business-day delivery
    of advance replacement parts, provided the request is received prior to 3pm
    depot time.

    SNTE –
    SMARTnet (8X5X4) – Four business-hour response time for
    advanced replacement parts from 9 am to 5 pm depot time, Monday through
    Friday, excluding Cisco observed holidays.

    SNTP –
    SMARTnet (24X7X4) – Four-hour response time for advance
    replacement parts 24 hours a day, 7 days a week, including Cisco observed
    holidays.

    S2P –
    SMARTnet (24X7X2) – Two-hour response time for advance
    replacement parts 24 hours a day, 7 days a week, including Cisco observed
    holidays. May not be available for all
    areas.

    CS or OS- SMARTnet Onsite 8x5xNBD – Next-business-day onsite service with parts (Monday through
    Friday, excluding Cisco-observed holidays) for onsite hardware maintenance,
    provided the call was placed with Cisco before 3pm depot time.

    C4S or OSE- SMARTnet Onsite 8x5x4 – Four business-hour response for Remedial Hardware
    Maintenance service between 9:00 a.m. and 5:00 p.m. Depot Time the same
    Business Day, together with parts, labor and materials, provided Cisco’s
    determination that on-site service is required has been made before 1:00 p.m.
    Depot Time.

    C4P or OSP- SMARTnet Onsite 24x7x4 – Four-hour onsite service and parts, 24 hours a day, 365 days
    a year, includes Cisco and locally observed holidays for onsite hardware
    maintenance.

    C2P or PREM – SMARTnet Onsite 24x7x2 – Two-hour onsite service and parts, 24 hours a day, 365 days
    a year, includes Cisco and locally observed holidays for onsite hardware
    maintenance. May not be available for
    all areas.

    SU1-
    SMARTnet Standard for Intrusion Prevention Systems (8x5xNBD) – An Advanced
    replacement will ship the same day to arrive the
    next Business Day provided and Cisco’s determination of the failed Hardware
    has been made before 3:00 p.m., Depot Time. For requests after 3:00 p.m.,
    Depot Time, the Advance Replacement will ship the next Business Day.

    SU2 –
    SMARTnet for Intrusion Prevention Systems
    (8X5X4) – Advance
    Replacement on a Four-Hour Response basis between 9:00 a.m. and 5:00 p.m.
    Depot Time the same Business Day, provided Cisco’s determination of the
    failed Hardware has been made before 1:00 p.m., Depot Time. If Customer makes
    a request after 1:00 p.m. Depot Time, Cisco will deliver the Advance
    Replacement the morning of the next Business Day.

    SU3 –
    SMARTnet for Intrusion Prevention Systems
    (24X7X4) – Four-hour response time for advance
    replacement parts 24 hours a day, 7 days a week, including Cisco observed
    holidays.

    SU4 –
    SMARTnet for Intrusion Prevention Systems
    (24X7X2) – Two-hour response time for advance
    replacement parts 24 hours a day, 7 days a week, including Cisco observed
    holidays. May not be available for all
    areas.

    SUO1-
    SMARTnet Standard for Intrusion Prevention Systems (8x5xNBD) –
    Next-business-day Remedial Hardware Maintenance service, together with parts,
    labor and materials, by 5.00 p.m. Depot Time provided Cisco’s determination
    that on-site Service is required has been made before 3:00 p.m. Depot Time
    the prior day (otherwise, second Business Day will be provided for calls
    placed after 3:00 p.m. Depot Time).

    SUO2 –
    SMARTnet for Intrusion Prevention Systems
    (8X5X4) – Four business-hour response for Remedial Hardware Maintenance service between 9:00 a.m. and
    5:00 p.m. Depot Time the same Business Day, together with parts, labor and
    materials, provided Cisco’s determination that on-site service is required
    has been made before 1:00 p.m. Depot Time.

    SUO3 –
    SMARTnet for Intrusion Prevention Systems
    (24X7X4) – Four business-hour response time for
    Remedial Hardware Maintenance service twenty-four (24) hours per day, seven
    (7) days per week including Cisco-observed holidays.

    SUO4 –
    SMARTnet for Intrusion Prevention Systems
    (24X7X2) – Two-hour response time for Remedial Hardware Maintenance service twenty-four (24) hours
    per day, seven (7) days per week including Cisco-observed holidays.

    SAS or
    ESW – Software support and minor releases upgrades
    (example: 2.3 to 2.5)

    SAU or UCSS– Software support and major release upgrades. (example: 2.3 to 3.0)

    Unified
    Communition items need to be covered by ESW support. If the client needs the major upgrades,
    they will need to buy ESW and UCSS support at the same time.

    SMARTnet
    Includes:

    · IOS Software Upgrades for new
    features, capabilities and software bug fixes.

    · 24x7x365 Access to Cisco Connection Online for inventories, service contract access, products &
    services information, technical white papers, etc.

    · 24x7x365 Access to Cisco Technical Assistance Center (TAC) for access to all levels of industry leading technical
    support engineers

    · All Parts and Labor, if applicable,
    to restore the network during unscheduled interruptions

  2. We proposed SmartNet “Part# : CON-SCIN-C6807XLC” for the Core Switch “Part# : C6807-XL”
    Customer Is asking for the Datasheet or detailed description of the
    proposed SmartNet because he is confused with the IPS in description

    CON-SCIN-C6807XLC SC IPS 8X5XNBD Catalyst 6807-XL 7-s

    • It does sound like it is including IPS, but I don’t know that that’s even available for those. Unfortunately, I don’t have that part number in my list. Could it potentially be referring to IP Services licensing? Maybe IPSec if it’s a security bundle?

    • I’m not sure, but it looks like some sort of partner support. Perhaps discounted support for partners? Or maybe it’s for when the partner provides support and Cisco is the escalation point and provides CCO access?

  3. PSRT PRTNR SS 8X5XNBD spare delivery only
    PSUE PRTNR SUP 8X5X4 spare delivery only
    PSUP PRTNR SUP 24X7X4 spare delivery only
    PU2P PRTNR SUP 24X7X2 spare delivery only, very limited availability

    PSOE PRTNR SUP Onsite 8X5X4 spare + engineer by Cisco
    PSOP PRTNR SUP Onsite 24X7X4 spare + engineer by Cisco
    PSO2 PRTNR SUP Onsite 24X7X2 spare + engineer by Cisco; very limited availability

    Check the Cisco SAM for availability.

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